Delivery Information

WHAT YOU SEE IS WHAT YOU PAY

We are dedicated to making your shopping experience easier than ever, so we created Simple Shipping:

What you see is what you pay standard delivery charge is shown with each item. No extra delivery fees or freight surcharges.

Faster shipping many items ship within 24-72 hours.

New shipping options upgrade to 2nd-day, overnight or premium white glove delivery on select items.

AlanW is a completely automated website! Once your order is placed, notification is automatically submitted to the manufacture. At this point we cannot cancel your order. Once the order has been placed and you have received your merchandise and are not satisfied, then you may return the item at your expense and we will issue you a full refund minus shipping. Thank you for your understanding on this matter.

STANDARD DELIVERY

Determined by the size and weight of item. Standard delivery charge is shown with each item. Most items ship within 24-72 hours and arrive within 3-5 days of shipment date. Select oversized or heavy items may not qualify.

We regret that we cannot ship to P.O. Boxes at this time.

UPGRADE OPTIONS FOR STANDARD DELIVERY:

Available options and pricing are shown with each item.

2nd-Day

Orders placed before 11:00am EST ship within 24-72 hours and arrive by the end of the second business day after shipment (Monday-Friday). Some locations in require additional transit time. Select oversized or heavy items may not qualify.

Overnight

Orders placed before 11:00am EST ship within 24-72 hours and arrive by the end of the following business day after shipment (Monday-Friday). Some locations require additional transit time. Select oversized or heavy items may not qualify.

We regret that we cannot ship to P.O. Boxes at this time

RETURN AND EXCHANGE GUARANTEE:

If, for any reason, you are not 100% satisfied with your selection, please return it within 15 days. We will refund the purchase price or exchange it, whichever you prefer. Original shipping fees are non-refundable. However, if the return is the result of our error, we'll pay the original and return shipping. A return received after 15 days will be returned to you. Delivery refusal for any reason other than damage, defect or mis-shipment may result in a 25% service fee. Custom-made and personalized items cannot be cancelled or returned; however, in the event that you item arrived damaged or defective, we will happily send you an exact replacement at no additional cost. To return an item, please follow the instructions on the website and request an RMA# (Return Merchandise Authorization Number) packing slip enclosed with your order, insure the package and send it to us at:
AlanW
RMA# _____________
2958 Tiller Trail
Stone Mountain, GA 30087
Please include packing slip.

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