Privacy Policy

 


Last updated: October 21, 2011

We appreciate the trust you place in AlanW, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. Every effort has been made to check our information for accuracy. Descriptive or typographical errors are subject to correction.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

AlanW
2958 Tiller Trail
Stone Mountain, GA 30087

Email us: CSAlan@AlanW.com

 

Information We Collect
We may collect the following information: first and last name, street address, city, telephone number, email address and, when necessary, credit card information, when you:

  Place an order from our website

  Return an item or make an exchange

  Inquire about our services

  Receive a gift package

  Create an account at AlanW.com

  Subscribe to our e-newsletters or email promotions

  Enter a contest or sweepstakes

  Are referred to us through a marketing promotion

  Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Using Information We Collect
At AlanW, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  Process and track your order

  Provide the services you request

  Contact you about the status of an order

  Send you promotional offers we believe will be of interest to you

  Send you email promotions

  Identify your product and service preferences

  Customize our communications to you

  Provide information concerning product recalls or products you have purchased

  Improve our merchandise selection and customer service

Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, affiliate marketing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than AlanW.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

If you no longer wish to receive our e-newsletters and email promotions you may electronically unsubscribe on the website or email that you receive from us or contact us at:

AlanW
2958 Tiller Trail
Stone Mountain, GA 30087
Email us: CSAlan@AlanW.com


How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at AlanW.com, you will receive an email confirmation and, in most cases, an email with delivery tracking information.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at:

AlanW
2958 Tiller Trail
Stone Mountain, GA 30087
Email us: CSAlan@alanw.com

A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us at:

AlanW
2958 Tiller Trail
Stone Mountain, GA 30087
Email us: CSAlan@alanw.com

Scroll